The story behind the sentence

The Standard Was Set in South Haven
South Haven, Michigan. Late summer, the lake a block away. We wandered into one of those little downtown shops, and I finally handed my niece a surprise I'd been quietly working on for months — one of our very first tubes of lip balm.
She held it by the fingertips like it was evidence, swiped it on, pressed her lips together, and paused. Then, loud enough that strangers an aisle over turned to look, she delivered her verdict: “My lips love it.” No coaching, no forced politeness — the company had its name right then, long before we ever had a label.
Our standard was set that day: “If it isn't good enough for my niece, it isn't good enough for our brand.” Her orders, still in force: “Swipe it on, smack your lips, and tell the truth.”
South Haven, Michigan — read the whole story →




